SOFTWARE PUBLISHER
When your customers need assistance, who do they call? Is it your developers? Engineers? A customer service representative available from 9-5? Are your customers supported after hours? How about on weekends? Holidays? More and more companies are realizing, one of the most important aspects of software business is 24x7 Support Services and its one of the main considerations many customers have when choosing their Vendor.
It is one thing to talk about the importance of providing extraordinary customer service, but another to provide it, especially if you are on a tight budget. Utilizing internal resources to deliver customer support can be quite a strain on teams that are also expected to maintain and enhance current products and develop new ones.
NetCreativeMind BPO assists its clients in managing their 24x7 Support needs at highly competitive terms, thus giving the benefits of quality customer service as well as cost competitiveness.
Some of the unique advantages of our offering include the following:
Domain Knowledge : Our 6+ years of experience in development, marketing and support of online software publisher has greatly helped us in closely looking at different customer needs and to define ways to satisfy those needs without losing customers.
24x7 Coverage : Our Support section works 24x7, throughout the year. This helps us in ensuring that your customer's queries are answered within few minutes irrespective of everything.
Cost Advantage: We have different options for different business types based on volume, skill set, future plans etc. Our clients can go live with 24x7 Support starting from as low as USD 250/- per month.
Quality Commitment: We offer all our services with written commitment for uptime, and performance quality. We even sign SLA's with penalty clause to cover clients from any unforeseen loss because of failures at our end.
Multiple Support Options: Each website has different support needs. We allow clients to choose one or more support options from Email, Live Chat, Phone, Support Form, and Tickets Management depending upon his/her preference
Click here to get customized quote for integrating 24x7 support solution in to your own online store.
